Shipping Policy

Welcome to Sansona Creations, and thank you for choosing our handcrafted jewellery. Below, you'll find important information about our shopping policies, including orders, shipping, returns, and more.

1. Order Processing

• All products are carefully handcrafted and made with love.
• Order processing typically takes 2-3 business days before shipping.
• Custom orders may require additional processing time, which will be communicated at the time of purchase.

2. Shipping

• We ship across India and aim to deliver your order within 5-7 business days after processing.
• Shipping charges are calculated at checkout based on your location.
• You will receive a tracking number once your order has been dispatched.

3. Payment Options

• We accept secure online payments via credit/debit cards, UPI, and other major payment gateways.
• Cash on Delivery (COD) is currently not available.

4. Returns & Exchanges

• Due to the handcrafted nature of our products, we do not accept returns unless the item is defective or damaged during shipping.
• If you receive a defective or incorrect item, please contact us within 48 hours of delivery with clear photos of the issue.
• Exchanges are subject to availability and may take additional processing time.

5. Custom Orders

• We love bringing your unique jewellery ideas to life!
• Custom orders are non-returnable and non-refundable.
• Please allow extra time for design and creation.

6. Care Instructions

• Handle your jewelry with care.
• Keep it away from water, chemicals, and direct sunlight to maintain its beauty and longevity.