Return and Exchange
At Sansona Creations, we take great pride in offering handcrafted jewelry made with love and care. Customer satisfaction is our top priority, and we strive to ensure you have a delightful shopping experience.
Eligibility for Returns & Exchanges
- Returns and exchanges are only accepted for defective, damaged, or incorrect items.
- Due to the handcrafted and delicate nature of our products, we do not accept returns for reasons such as change of mind or preference.
- Custom and personalized orders are non-returnable and non-exchangeable.
Conditions for Return & Exchange
- The request must be made within 48 hours of receiving your order.
- The item must be unused, in its original packaging, and with all tags intact.
- Clear photos of the defective or damaged item must be shared as part of the request.
Steps to Initiate a Return or Exchange
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Contact Us: Email us at [Your Email] or call [Your Phone Number] within 48 hours of delivery.
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Provide Details: Share your order number, a description of the issue, and photos of the product.
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Review & Approval: Our team will review your request and confirm if the return or exchange is approved.
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Return Shipping: The customer is responsible for the cost of returning the item unless the issue was caused by us.
Refunds
- Once we receive and inspect the returned item, we will notify you of the status.
- If approved, refunds will be processed within 7-10 business days to the original payment method.
- Please note that shipping charges are non-refundable.
Exchanges
- Exchanges are subject to product availability.
- Once the defective item is returned and verified, the replacement will be processed.
Non-Returnable Items
- Custom and personalized orders
- Earrings (for hygiene reasons)
- Items damaged due to mishandling
